Hi, I'm Carolina!
Your new Virtual Assistant!
As a business grows, it’s normal for leaders to do all the things, turning your hands to whatever needs working on. But as you grow, you need to be leveraging other team members to get the work done.
What if you could just be in charge of all the fun and exciting parts of your business and hand off the tedious day-to-day operations and management to someone you trust?
Services
Admin Support
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Email Management and Organization
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Preparation of documents and presentations
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File Management
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Data entry
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Calendar scheduling and appointments
Customer Support
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Responding to customer enquiries via email or chat
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Community management
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Client onboarding management
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CRM database management and updates
Project Management
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​Help define project scope and goals
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Breaking big projects into bite-size achievable tasks
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SOP creation
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Managing the team
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Tech implementation where applicable
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Training
Sales
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B2B & B2C Sales
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Key Account Management
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Product Sourcing
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Lead Generation
Portfolio
What do you wish people could take off your plate in your business?
With over a decade of experience in sales and customer support, I provide comprehensive virtual assistant services tailored to enhance business operations and drive growth. My expertise spans multiple industries, with a proven track record in optimizing sales processes, managing client accounts, and streamlining administrative tasks.
Here’s how I can help your business:
Sales Strategy Support:
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Skilled in managing high-volume client accounts and achieving remarkable sales growth.
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Expertise in sales outreach, client engagement, upselling, and negotiating deals to exceed targets.
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Proficient in analyzing sales data to monitor profitability and implement strategic price adjustments.
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Experienced in CRM platforms like Salesforce and Hubspot, enabling efficient management of sales pipelines and reporting.
Admin Services:
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Strong organizational skills, handling large volumes of tasks efficiently. Used to process 400 bookings weekly when working in the shipping industry.
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Expertise in preparing detailed reports, managing communications, and coordinating with internal teams for seamless operations.
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Fluent in three languages (Portuguese, English, Spanish) which allows for efficient communication with diverse international clients.
Customer Support:
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Proficient in building and maintaining strong client relationships, delivering personalized support, and ensuring client satisfaction.
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Experienced in resolving complex inquiries, handling escalations, and providing real-time updates on shipments and service delivery.
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Adept at educating customers on digital tools (SaaS), enhancing user experience, and fostering customer loyalty.
Project Management:
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Well-versed in leading projects from initiation to completion, ensuring that targets are met through careful planning and coordination.
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Strong ability to collaborate with cross-functional teams, monitor key performance indicators (KPIs), and adjust workflows to optimize productivity.
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Experienced in overseeing operations and liaising between marketing, customer service, and other departments to ensure smooth execution.
About Me
I’m deeply committed to continuous learning and growth, both personally and professionally, which allows me to adapt to new challenges with ease and find innovative solutions.
At the heart of my work is a passion for creativity and meaningful connections, and I take pride in inspiring and uplifting those around me through thoughtful collaboration and clear communication.
My services take inspiration from Athena, the goddess of wisdom, strategy, and creativity. Athena’s ability to excel in many areas reflects my business’ versatility — whether you need help with day-to-day administrative tasks or more complex strategic projects, I’ve got you covered.
